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WHAT YOU CAN DO IN SELF SERVICE PORTAL

SELF SERVICE PORTAL step 1
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Membership
Access your membership details.

SELF SERVICE PORTAL step 1
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Personal Details
Personal Details Update your personal info on the Personal Details tab.

SELF SERVICE PORTAL step 1
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Payments and Credits
Check your payment status on the Payment tab.


Fitness First Frequently Asked Questions

 
  • What is Self-Service Portal?
    The Self-Service Portal is a one-stop portal where you can get easy access to view your membership details, update some of your personal information and check your payment status.
  • How do I log in to Self-Service Portal?
    You can login to the Self-Service Portal by
    1. Via our brand website (FitnessFirst.co.th), click on the LOGIN button, located at the top right corner of the website.
    2. On the Fitness First App, tap on to the MORE section –>Select Personal Details –>Edit personal details link to login. If you don’t have an app, you can download at (QR Code)
  • Do I need to register to access Self-Service Portal?
    If you have already registered an account on our Fitness First Mobile App, you are not required to register for another new account. To access the Self-Service Portal, you can use the same email address and password you used in your Mobile App to login.

    However, if you do not have an account registered with our Mobile App, then you are required to register for a new account in the Self-Service Portal. Please ensure that you use the same email address that you have provided when you registered for a new membership with Fitness First.
  • Is my Self-Service Portal information the same login information as my Fitness First mobile app?
    Yes. If you have already registered an account on our Fitness First / Celebrity Fitness Mobile App, you can use the same login information as your Mobile App.
  • How do I reset my password?
    You can reset your password by clicking on the “Forgot Password” button on the login page. You will be prompted to input the email address used to register for an account in the Fitness First Mobile App. The system will then prompt you to reset your password.
  • Can I change my contact details such telephone number and email address?
    You can change your telephone number, e-mail address, home address, emergency name & contact number in the Self-Service Portal.
  • Can I change my membership payment card details?
    Yes, you are able to change your recurring payment card details. Once you have logged in to the Self-Service Portal successfully, you can follow the steps below:

    Step 1: Select the Payments and Credits tab
    Step 2: Press the Edit button
    Step 3: Input your new payment card details
    Step 4: Click “Verify Card” button
    Step 5: Follow authentication method required by issuing bank (eg. 3DS OTP)
    Step 6: You will be prompted approval result.
    Step 6a: If success, save your new payment card details
    Step 6b: If rejected, please check with the bank or retry with another card
  • Can I change my direct debit payment details for my membership?
    You are not able to change your direct debit payment details via Self-Service Portal, you will need to contact your club for the change request. You are required to complete and sign membership and authorization form.
  • Can I change from credit card to direct debit?
    No, you are not able to change from credit card to direct debit via Self-Service Portal as the charge will be different. You will need to contact your club for the change request.
  • Can I cancel my membership via Self-Service Portal?
    You are not able to cancel your membership via the Self-Service Portal at this moment. While we hate to see you go, should you like to cancel your membership, please contact your club or send an e-mail to ffcustomerservice@fitnessfirst.co.thto do so.
  • Can I freeze my membership via Self-Service Portal?
    You are not able to freeze your membership via the Self-Service Portal at this moment. To freeze your membership, please contact your club.
  • Can I change my billing details?
    Yes, you are able to change your billing address under menu Personal Details.
  • Can I make any outstanding payments on the Self-Service Portal?
    Yes, you can make outstanding payments for your account balance. You can do so via the following steps below:

    Step 1: Select the Payments and Credits tab
    Step 2: Select Make A Payment
    Step 3: Input the amount you would like to pay.
    Step 4: Click Proceed and go through the payment portal.
    Step 5: Your arrears will be updated on the Home Page.